They suck!!!
It’s not that bad, but I just spent 4 hours trying to configure a friend’s machine to send mail. Thank goodness for Ultr@VNC as I’m in Toronto and he’s in Hamilton. I was able to control his machine and check the settings.
The problem is twofold, so I guess I should blame my email client too, as it didn’t provide a good enough error message.
Basically, trying to configure email to send via another SMTP server. Pegasus (which I really like otherwise), didn’t display a useful error message. It merely said it couldn’t establish the connection, and perhaps our settings weren’t correct. Finally guessed that Sympatico is blocking all port 25 traffic except to it’s mail servers. Decided to setup the other account in Outlook Express as that would make it easier talking to their tech people.
Outlook Express returned an explicit SMTP error of 10060. Googled it, and sure enough it means they are blocking port 25 except for their SMTP servers.
One more reason to dislike Sympatico.